Penerapan Mobile Government Pada Monitoring Aktigitas Aparatur Sipil Negara Di Dinas Komunikasi dan Informatika Kabupaten Bandung Barat

  • Asep Id Hadiana
  • Faiza Renaldi


The development of mobile and mobile technology has given the Government the opportunity to utilize Mobile Information and Communication Technology (M-ICT) to help facilitate daily administration and to provide better services to citizens, businesses and government institutions through the use of mobile technology. The number of cellular telephone users in Indonesia continues to grow and now it has reached 50.6 million customers. Therefore, the application of m-Government in Indonesia is an interesting material to be studied. There are many forms of services that can be provided by m-Government, one of which is service in government offices for stakeholders of the state civil apparatus. This research takes place in the Office of Communication and Information (Diskominfo), which is one part of the Regional Work Unit (SKPD) in West Bandung Regency, and focuses on the existence of monitoring activities of the State Civil Apparatus (ASN) in the SKPD. ASN always plays an important role in the daily activities of the government bureaucracy, therefore it is necessary to manage employee data in order to achieve quality assurance on employee performance. Diskominfo West Bandung Regency has a number of employees of approximately 150 employees spread in 3 fields. The use of M-Government technology is believed to be able to provide a necessity to resolve the challenges that must be overcome, one of which is the external office / city monitoring of the ASN Diskominfo. This research will build a m-Government application in Diskominfo, West Bandung Regency to monitor the activities of the state civil apparatus (ASN), which uses smart cellphones based on Android as its media.


A., G. and Merkuryeva (2006) ‘Demand for online government services: Case studies from St. Petersburg’, Information Polity, pp. 241–254.
Acker, J. C. and Mbiti, I. M. (2010) ‘Mobile Phones and Economic Development in Africa’, Journal of Economic Perspectives, 24(3), pp. 207–232. Available at:
Ahmad, S. Z. and Khalid, K. (2017) ‘The adoption of M-government services from the user ’ s perspectives : Empirical evidence from the United Arab Emirates’, International Journal of Information Management. Elsevier, 37(5), pp. 367–379. doi: 10.1016/j.ijinfomgt.2017.03.008.
Almarashdeh, I. and Alsmadi, M. K. (2017) ‘How to make them use it? Citizens acceptance of M-government’, Applied Computing and Informatics. King Saud University, pp. 1–6. doi: 10.1016/j.aci.2017.04.001.
Brown, A. et al. (2017) ‘Appraising the impact and role of platform models and Government as a Platform (GaaP) in UK Government public service reform: Towards a Platform Assessment Framework (PAF)’, Government Information Quarterly. Elsevier Inc. doi: 10.1016/j.giq.2017.03.003.
Goyal, E. and Seema Purohit (2012) ‘2012 Emergence of m-Government The Way Forward.pdf’, SIES Journal of Management, 8(1), pp. 56–66.
Hawking, P., Stein, a and Foster, S. (2004) ‘e-HR and employee self service: a case study of a victorian public sector organisation’, Issues in Informing Science and Information Technology, 1, pp. 1017–1026. Available at:
Hung, S.-Y. Y., Chang, C.-M. M. and Kuo, S.-R. R. (2013) ‘User acceptance of mobile e-government services: An empirical study’, Government Information Quarterly. Elsevier Inc., 30(1), pp. 33–44. doi: 10.1016/j.giq.2012.07.008.
Hung, S. Y., Chang, C. M. and Kuo, S. R. (2013) ‘User acceptance of mobile e-government services: An empirical study’, Government Information Quarterly. Elsevier Inc., 30(1), pp. 33–44. doi: 10.1016/j.giq.2012.07.008.
Kurfalı, M. et al. (2017) ‘Adoption of e-government services in Turkey’, Computers in Human Behavior, 66, pp. 168–178. doi: 10.1016/j.chb.2016.09.041.
Kushchu, I. and Kuscu, M. H. (2004) ‘From E-government to M-government: Facing the Inevitable’, in Proceedings of the 3rd European Conference on eGovernment, pp. 253–250. Available at:
Lee, D. H. (2005) ‘Contextual IT Business Value and Barriers : an E-Government and E-Business Perspective’, in Proceedings of the 38th Hawaii International Conference on System Sciences - 2005 Contextual, pp. 1–10.
Li, X. J., Guan, Z. L. and Fan, L. (2009) ‘Analysis of mobile government’s influences on government managements’, in Proceedings - International Conference on Management and Service Science, MASS 2009. Wuhan, China, pp. 1–4. doi: 10.1109/ICMSS.2009.5305875.
Mengistu, D., Zo, H. and Rho, J. J. (2009) ‘M-Government : Opportunities and Challenges to Deliver Mobile Government Services in Developing Countries’, in 2009 Fourth International Conference on Computer Sciences and Convergence Information Technology M-Government:, pp. 1445–1450. doi: 10.1109/ICCIT.2009.171.
Nugraheni (2011) ‘Citizen Centered Models Using Mobile Technology’, jurnal Matematika, 14(3).
OECD, ITU and Publishing, O. (2011) M-Government: Mobile Technologies for Responsive Governments and Connected Societies. doi: 10.1787/9789264118706-en.
Rannu, R. et al. (2010) Mobile Government: 2010 and Beyond, White Paper.
Rao, V. R. (2011) ‘Collaborative Government to Employee (G2E): Issues and Challenges’, Journal Journal of E-Governance, 34(4), pp. 214–229.
Rao, V. R. (2017) ‘Improving Government to Employee ( G2E ) Services through Mobile Technology – A Survey’, 168(6), pp. 33–45.
Ruël, H., Bondarouk, T. and Looise, J. (2004) ‘E-HRM: Innovation or irritation. An explorative empirical study in five large companies on web-based HRM’, Management Revue, 15(3), pp. 364–381. Available at:
Schno, H. J. (2015) ‘E-Government: Information, Technology, and Transformation’, Routledge.
Schnoll, H. J. (2015) E-Government: Information, Technology, and Transformation. Routledge.
Shaareef, M. A. et al. (2011) ‘e-Government Adoption Model (GAM): Differing service maturity levels’, Government Information Quarterly. Elsevier B.V., 28(1), pp. 17–35. doi: 10.1016/j.giq.2010.05.006.
Stefanovic, D. et al. (2016) ‘Assessing the success of e-government systems: An employee perspective’, Information and Management, 53(6), pp. 717–726. doi: 10.1016/
Tang, H. (2011) ‘Using Association Rules Mining to Provide Personalized Information in E-Government’, in International Conference E -Business and E -Government (ICEE). China.
Al Thunibat, A., Zin, N. A. M. and Sahari, N. (2011) ‘Mobile Government User Requirements Model’, Journal of EGovernance, 34, pp. 104–111. Available at:
Wang, C., Lu, Z. and Feng, Y. (2011) ‘M-government Use : Technology , Context and Environment Determinants’, in 2011 International Conference of Information Technology, Computer Engineering and Management Sciences M-government, pp. 290–293. doi: 10.1109/ICM.2011.320.
How to Cite
HADIANA, Asep Id; RENALDI, Faiza. Penerapan Mobile Government Pada Monitoring Aktigitas Aparatur Sipil Negara Di Dinas Komunikasi dan Informatika Kabupaten Bandung Barat. JUMANJI (Jurnal Masyarakat Informatika Unjani), [S.l.], v. 2, n. 2, p. 32-39, jan. 2019. ISSN 2598-8069. Available at: <>. Date accessed: 16 july 2019.